Support

Response time: within 30 days · Contact: support@capsly.app

Contents

  1. Get in touch
  2. Frequently asked questions
  3. Reporting a bug
  4. Legal and privacy requests

1. Get in touch

For questions, feedback, and issues:

2. Frequently asked questions

I forgot my password — what now?

Use the "Forgot Password" link on the sign-in screen. A reset link is sent to your registered email and remains valid for 30 minutes.

How do I delete my account?

Inside the app, go to Profile → Settings → Delete My Account. A 30-day grace period applies; you can reactivate by signing in during this window. More info: Account Deletion.

Why isn't the video I uploaded published right away?

Capsly is a time capsule platform. Your videos go live only at the publish time you choose; when the countdown ends they're released automatically. The publish time must generally be at least 1 hour in the future (30 minutes for items with an agenda tag).

Can I delete a video that has already been published?

No. For integrity, published videos are immutable (cannot be deleted or edited). Please review your content before the publish time.

How do I turn push notifications on or off?

Adjust Capsly's notification permission from your device's system settings. You can also manage notification preferences from Profile → Settings inside the app.

Who can see a video I send as a direct message?

A video shared with the "Direct" visibility is sent only to the single user you select; no one else can find it in their feed. It also remains locked until the publish time.

I suspect unauthorized access to my account.

Change your password immediately (Settings → Password) and contact support@capsly.app. We can end active sessions and, if needed, temporarily suspend the account.

3. Reporting a bug

To help us resolve issues quickly, please share as much of the following as you can: